Support Center

We're here to help you get the most out of Finloq

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Email Support

Have a question? Reach out to our support team directly via email.

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App Help

Learn how to use Finloq features and get the most out of your finance tracking.

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Privacy & Security

Learn about how we protect your financial data and your privacy rights.

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Frequently Asked Questions

❓ How do I get started with Finloq?

Simply download the Finloq app from your device's app store (Android or iOS), create an account, and start tracking your income and expenses. The app is designed to be intuitive, so you can begin logging transactions within minutes. No accounting knowledge required!

❓ Is my financial data secure?

Yes. Finloq prioritizes your privacy and security. Your financial data is encrypted and stored securely. We never share your information with third parties without your consent. For more details, please review our Privacy Policy.

❓ Can I use Finloq for multiple businesses?

Yes! Finloq allows you to create separate ledgers for different business entities or projects. Simply add new accounts or businesses within the app settings, and manage them all from one place.

❓ What happens if I forget my password?

You can reset your password using the "Forgot Password" option on the login screen. Enter your email address, and we'll send you a secure link to create a new password. If you don't receive the email, check your spam folder or contact support.

❓ Can I export my financial data?

Yes. Finloq allows you to export your ledger data in multiple formats (CSV, PDF) for use with accountants, bookkeepers, or other financial software. Simply navigate to the export section in your app settings.

❓ Do you offer customer support via phone?

Currently, we offer support via email at support@finloq.app. Our team typically responds within 24 hours. For urgent matters, please include "URGENT" in your subject line.

❓ Is Finloq free?

Finloq offers a free tier with essential features for tracking income and expenses. Premium features and higher limits are available with our paid subscription plans. Visit the app for pricing details.

❓ How often should I update the app?

We recommend keeping Finloq updated to the latest version for security improvements and new features. Enable automatic updates in your app store settings for a seamless experience.